stubhub refund policy change

I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. She said to late sorry. Awful company that I hope fails soon. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. At NO stage did they advertise this game as a TBA or TBC date and time. I purchased a ticket in February for a concert for over $800. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. The cookie is used to store the user consent for the cookies in the category "Other. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Are you kidding me really!? They said if I disputed it with my CC company they'll cancel my account with them. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. totalling almost 900.00 in the middle of the night. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. There were several other people at the event that had the same problem. Last Updated on June 24, 2020 by Dave Clark Most of us didn't leave yet! All of our tickets were void, fakes, frauds. No. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. We were going just to see one of them. Stubhub does not accept returns. I would not take a.) And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Cops said to all the r maiming people that we would get our refunds back! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I was told at the door stub hub does this frequently. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Had I known seller didn't have tix I never would've purchased. Necessary cookies are absolutely essential for the website to function properly. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Managing your orders 43. Thank you StubHub. Bought tickets, they had an issue with the address during shipping and returned my tickets. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. . We're not refunding money at this point,'" Cormier said. It's my money, why are they holding it?!!!! 4. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Tons of others with stub hub purchases were going through the same thing. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. As your event is postponed you are in limbo., Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. My girlfriend's 30th bday gift is being ripped off! See detailed StubHub customer service rankings, employee comments and much more from our sister site. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. I listed tickets on Stub Hub for a Broadway show. 2. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Wrong seats. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I have been trying to reach y'all about a refund. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. These people are entitled to their money back. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Major League baseball canceled the game and StubHub changed its policy. Shame On You. We greatly appreciate our communitys patience and understanding during this extraordinary time.. This cookie is set by GDPR Cookie Consent plugin. the issue is on her radar and anyone affected should file a complaint with her office. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. What about Canada? From that StubHub wallet page you can request a refund instead of keeping the credit. Til' they get their procedures in the correct order, I'll never return as a buyer. The credits are valid through the end of 2022. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. You dont get to change the rules to suit you after the fact. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. They said there was nothing else that they could do. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. GIVE ME MY MONEY. Called back for refund. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Now they are saying they will give us a coupon for events canceled. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. This cookie is set by GDPR Cookie Consent plugin. There were two artists scheduled to perform. I stated that it was not disclosed until after purchase and we went back and forth for a long time. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. I purchased tickets to the Olympic gymnastics trials in January 2020. Concert was postponed to October and was just canceled. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. I will NEVER use stubhub again! "We chose StubHub because of their 'FanProtect' guarantee," Brown said. These cookies track visitors across websites and collect information to provide customized ads. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. They could not refund me nor give me the seats I wanted. i am not interested in a credit that expires so therefore am requesting my full refund. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. I will NEVER use Stubhub again. I want a full refund as we lost jobs and need that money. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. I don't know how your company seems to think that 120% is of equal value or better. Make the best possible case for yourself. I wish I found this website earlier. My tickets were 100% real. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. to see the game on TV? I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. No longer was it offering full refunds, only a 120. The original purchase has aged off my account history. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. Called stubhub, no help! Never use stubhub again. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. StubHub itself admitted no wrongdoing in the settlement. It's not fair to the seller or stubhub. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. He was waiting for someone else to send them to him. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. NEVER again! I would like a refund!!! I am traveling today from Mexico to Madridfor what? However, StubHub is not responsible for partial performances, line-up, time, or venue changes. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Now I'm done with them. All Rights Reserved. My order for $402.19. 3. After another hold the rep told me the manager said the same thing. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I'm being charged on sold tickets that were then refunded. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. I tried transferring through Wells Fargo and they didn't let me transfer. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. So you don't think it's possible the original buyer got refunded and we just don't know about it? The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Also, awfully bold of them to assume I would want to purchase through them again. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. LAST time I purchase tickets through StubHub. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Hour on Chat and another hour on phone. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. I purchased tickets for a James Taylor conert and paid for them months in advance. I'm returning the tickets and buying else where. If Adele ends up cancelling you will get a refund. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I have been attempting to contact you several times regarding ticket order #553613638. I'm going to contact my credit card to see what my options are. Dworsky says he hopes she'll intervene. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Paid over $550 for two Hangout festival tickets. Should have checked this site first. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. I agree. If these are not available, you will likely get a full refund. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. When I received the tickets it is stamped on them in large lettersStudent ID required! For sure I can warn any one who is going to use this service. This was an unauthorized, unreasonable charge. We were able to register one wristband, but not the other. We are changing the way you register and sign-in to the StubHub Community. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Required fields are marked *. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. But you money hungry corporates line your pockets and just go on like we owed that money to you. Open the SeatGeek app. Otherwise you will receive a voucher for 120% of your purchase price. Too many other competitors out there doing it differently. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Unconscionable Money grabbers. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Many events this past month were canceled. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. This is ridiculous! How is this right? Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. while we were at work. The buyer gets refunded fine, but why I am being charged their refund? People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Now what? Receive a coupon for 120 percent of your original purchase*. Stubhub policy on refunds is ridiculous. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. I want to know what the point of the "protection plan" is that they have? The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I just hope I get my money refunded. It is taking Stubhub about 120 days to process refunds. StubHub phone wait times are 3 hours. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Im sensing a nice class action lawsuit coming your way. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Get the latest news on COVID-19 delivered to you. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Stub Hub stole from me. I would like my money back due to a postpond concert hours before the concert. Terrible service as solution they've suggested me to sell them again, so fraud other people! BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Do NOT buy Canadiens tickets from here. I ordered the tickets less than an hour ago. neurology pre residency fellowship, nfl physical therapist internship,

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